Info & Cancellation Policy

LOW SEASON January 9 to April 13 , November 6 to December 20
HIGH SEASON April 14 to November 5, December 21 to January 7
High Season, minimum stay 3 nights (Easter, Christmas and New Year minimum 3 nights)
Low season, minimum stay 2 nights
From mid-May to mid-October minimum stay of 5 nights for the apartments Ulivo, Casetta and Rose, for all other apartments minimum stay 3 nights
Prices are per apartment/room and are inclusive of bed/bath/kitchen linens

For 5 nights discount of 10% and an additional cost of 15 € per person for the final cleaning
For 7 nights discount of 15% and an additional cost of 15 € per person for the final cleaning
All apartments have wifi, air conditioning and central heating.
Breakfast Available on Request
A rich hand-made breakfast is served in the Art Deco dining room in the Castle for €15 per person per day and €7 per child.
The Melograno double bedroom is equipped with a mini fridge, kettle and crockery.
We give priority to weekly rentals (Saturday to Saturday) in the May to October period.
All the apartments are furnished with antique, rustic-style furniture, and all are equipped with a 32” o 40” HD television
Our Agriturismo is open throughout the year.
We live in the Castle throughout the year and are always available to guests for assistance and information.
On arrival we like to welcome you with maps and information on Florence, the surrounding area, and all the events, markets, restaurants and traditional workshops that you may want to visit.
Much as we would like to, we regret that we cannot accommodate animals.
SERVICES
Swimming pool, wifi, laundry, room cleaning, baby sitting, barbecue.
SERVICES INCLUDED IN THE PRICE
Swimming pool, wifi, water, gas, electricity, heating, taxes. Weekly change of bed/bath/kitchen linens.
Midweek change of bathroom linens.
SERVICES NOT INCLUDED IN THE PRICE
Tourist tax € 1,5 per adult per day, cleaning on departure €15 per person (for 5 days minimum staying).
On request, cleaning during stay, €15 per hour. Use of washing machine, €7 per wash including soap and ironing facilities. Cot and child-bed, free of charge.
Payment Method:
On booking: As a guarantee in case of cancellation/to cover damages, either a deposit of 30% or a fax with full credit card details is required.
On arrival for weekly rentals: An advance of €200 is required. This will be returned on departure.
On departure: Full payment of the outstanding balance.
Credit cards accepted.
Cancellation policy:
Deletion between 50-30 days before the arrival date, a cancellation fee of 30% of the entire amount will be applied.
Deletion between 29-10 days before the arrival date, a cancellation fee of 60% of the entire amount will be applied.
Deletion between 9 days before the arrival date and the actual arrival date, a cancellation of 80% of the entire amount will be applied.
If the guest fails to arrive, and does not communicate in advance via fax, e-mail or phone their failure to arrive, a full charge (100%) will be applied.